Yorky
Fullritis Member
Some of you may know that I am having difficulty obtaining a replacement British passport for the one that was issued incorrectly some time ago.
Overnight I received this email:
"Should you wish to raise a complaint in respect of your passport application, or about the delivery of your passport / documents, please contact Her Majesty’s Passport Office in writing at the below address
Email: Feedback@hmpo.gov.uk"
This morning I sent this email to the address quoted:
"Dear Sirs,
I have been advised by <help@customerservice.hmpo.gov.uk> to write to you to request assistance in the issue and collection of a replacement passport for the one issued with an error by HMPO.
In early March this year I notified HMPO London that they had issued my passport (seventh) with my middle name spelt incorrectly. I was redirected to HMPO Liverpool and so began a multitude of email exchanges in my attempt to have a replacement passport correctly issued (I can provide copies of said emails should you require them).
A solution was eventually offered on 22nd July 2022 by Mr. N. Roberts of Customer Service Management Team, Liverpool and I duly complied with his instructions. He confirmed that I should keep the receipts of the cost of submitting the application in order to be reimbursed should the mistake be found to be the fault of HMPO.
HMPO have since admitted it was their fault that my passport was issued with an error and stated that they would forward the replacement passport to VAC (VFS) Bangkok and I would be able to collect it from there. Given that I live 450 km from Bangkok, I requested that either HMPO Liverpool courier it direct to my home or request VAC Bangkok to forward it to me by courier. I was advised that this could not be done.
I therefore asked for their assurance that all costs incurred in collecting the replacement passport from Bangkok (at least Bht 5,000.00) would be reimbursed. Despite a number of email requests, this still has not been given and I request that your department give this assurance together with your confirmation that all costs incurred in transferring Immigration information from the old incorrect passport to the replacement passport will be met.
In addition to the above, I am continuously being asked for my “application number” which I do not have. My application (un-numbered) was submitted as requested by Mr. Roberts direct to HMPO Liverpool by recorded delivery and the confirmed arrival date was advised as 5th September 2022. I have been told that your department can advise my application number in order that it may be quoted in future correspondence.
Regards" (name and address suppled).
By return I received this:
"This mailbox is no longer in use, and your email has not been forwarded."
Overnight I received this email:
"Should you wish to raise a complaint in respect of your passport application, or about the delivery of your passport / documents, please contact Her Majesty’s Passport Office in writing at the below address
Email: Feedback@hmpo.gov.uk"
This morning I sent this email to the address quoted:
"Dear Sirs,
I have been advised by <help@customerservice.hmpo.gov.uk> to write to you to request assistance in the issue and collection of a replacement passport for the one issued with an error by HMPO.
In early March this year I notified HMPO London that they had issued my passport (seventh) with my middle name spelt incorrectly. I was redirected to HMPO Liverpool and so began a multitude of email exchanges in my attempt to have a replacement passport correctly issued (I can provide copies of said emails should you require them).
A solution was eventually offered on 22nd July 2022 by Mr. N. Roberts of Customer Service Management Team, Liverpool and I duly complied with his instructions. He confirmed that I should keep the receipts of the cost of submitting the application in order to be reimbursed should the mistake be found to be the fault of HMPO.
HMPO have since admitted it was their fault that my passport was issued with an error and stated that they would forward the replacement passport to VAC (VFS) Bangkok and I would be able to collect it from there. Given that I live 450 km from Bangkok, I requested that either HMPO Liverpool courier it direct to my home or request VAC Bangkok to forward it to me by courier. I was advised that this could not be done.
I therefore asked for their assurance that all costs incurred in collecting the replacement passport from Bangkok (at least Bht 5,000.00) would be reimbursed. Despite a number of email requests, this still has not been given and I request that your department give this assurance together with your confirmation that all costs incurred in transferring Immigration information from the old incorrect passport to the replacement passport will be met.
In addition to the above, I am continuously being asked for my “application number” which I do not have. My application (un-numbered) was submitted as requested by Mr. Roberts direct to HMPO Liverpool by recorded delivery and the confirmed arrival date was advised as 5th September 2022. I have been told that your department can advise my application number in order that it may be quoted in future correspondence.
Regards" (name and address suppled).
By return I received this:
"This mailbox is no longer in use, and your email has not been forwarded."
.....but Yorky has time on his hands.