Stargazer
Surin Legend
I recently had a rare Wise.com problem. We had set up a Japanese yen account for our three week tour there. At the end, I requested transferring all the remaining yen, worth about $1800 USD, to THB at my K-Bank. After several days, I received notice that the transfer was cancelled because I had not responded to ‘additional information requested’ notification from them. But there had not been any notification. I protested, as when I had to redo the transaction by moving the yen to USD and then USD to THB, it cost me extra Wise fees. Initially, they balked. But a few days later, they responded that the lack of notification was a ‘known problem’ they were working on. They then credited me with $19.15 USD as fee reimbursement. That was honest, and prompt. But in the process, I asked who was charging the ‘ACH transfer fee’. They said it was not Wise. After further sleuthing, I found out this was NOT true, despite what their website says, and discovered a workaround so there are no ACH fees at all. See my next post.